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At VBCE we believe in our people, and we provide them with a positive environment in which they can grow and reach their full potential. 

Careers

**Customer Service Representative (Part-time and Full-time positions)**

The Customer Service Representative is one of the most important roles at Vancouver Bullion and Currency Exchange (VBCE). Being an ambassador of our brand, you are the face of the company who will interact one on one with our customers and assist them with the many different products and services that VBCE has to offer in foreign currency and precious metals. As the leading private foreign exchange company in Western Canada, VBCE is a dynamic work environment with potential for career development and growth for those with good initiative.

**Job Description:**

•	Provide customer satisfaction excellence by creating a positive image and memorable impression

•	Promptly assist customers with a wide variety of foreign currency transactions in a professional, knowledgeable, courteous, and efficient manner

•	Identify customer needs and match with appropriate products or services using relationship selling techniques

•	Make qualified referrals to other team members

•	Own customer inquiries, concerns, and complaints

•	Ensure service recovery procedures as well as security and safeguarding procedures for prevention of loss are followed

•	Self-management and teamwork

•	Functional level knowledge of gold/silver, foreign currency products and services

•	Introductory level knowledge of administrative support, communication, and rapport-building skills

**Job Requirements:**

•	Excellent oral and written communication skills in English, second language an asset

•	Demonstrate initiative and desire for life-long learning

•	Excellent customer service skills

•	Analytical and problem solving skills

•	Self-motivated with ability to work independently

•	Bachelor degree preferred

•	Cash handling experience preferred


Downtown Vancouver Branch

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Burnaby Branch (Metropolis at Metrotown)

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VBCE Online Services

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Customer Service Representative

At VBCE, Vancouver Bullion & Currency Exchange, we believe in our people, and we provide them with a positive environment in which they can reach their full potential. As one of the bigger currency exchange service providers, we are always looking for new and exciting ways to serve our clients. It is a dynamic work environment that makes good business sense.

Forex and Precious Metals are all influenced by global financial markets, central banking policies, world and economic breaking news headlines etc. If you find an interest in finance you will definitely be captivated by our specialized industry. Join us and you will be a part of team that cares about developing each and every one of its members.

Online Specialist

The Online platform is a specialized VBCE service for individuals or businesses who require recurring foreign exchange transactions. We offer our clients exceptional real time rates priced against the live Forex market to ensure they receive the best pricing. As a VBCE Online Specialist you will be part of a team that manages online relationship accounts and on boards new clients. We believe in our people and we provide them with a positive environment in which they can reach their full potential. As an ambassador of our brand you are the face of the company that will interact one on one with our customers and assist them with the many different products and services VBCE has to offer.

Job Description:

Provide customer satisfaction excellence by creating a positive image and memorable impression on the phone.
Promptly assist customers to use VBCE online in a professional, knowledgeable, courteous & efficient manner.
Identify customer needs using relationship selling techniques.
Make qualified referrals to other team members if necessary.
Own customer inquiries/concerns/complaints.
Ensure service recovery procedures and security.
Safeguard procedures for prevention of loss are followed.
Self-Management & Teamwork
Functional level knowledge of Foreign Currency products and services
Knowledge of administrative support, communication & rapport-building skills
Resolves issues and reports any discrepancies to your team leader.
Provides input to development and achievement of team objectives.
Strong work ethic and goal oriented
Job Requirements:

Broad knowledge and understanding of foreign currency products and services.
Excellent customer service skills.
Goal and achievement orientated.
Exceptional telephone and communication skills.
Knowledge and understanding of industry regulations and standards.
Analytical and problem solving skills
Resourceful, patient and resilient. Self-motivated with ability to work independently.
Excellent oral & written communication skills in English
Demonstrate initiative & desire for life-long learning

Online Specialist

Join our team and enjoy a fascinating career in foreign exchange. We believe in our people and we provide them with a positive environment in which they can reach their full potential.

Vancouver Bullion & Currency Exchange (VBCE) is the leading private foreign exchange company in Western Canada. We have been in business for over thirty years and handle billions of dollars in transactions a year. We partner with the top commercial banks in Canada to deliver service to tens of thousands of customers globally. Our favorable and competitive exchange rates are better than those of many other foreign exchange providers and we are credited with saving our customers millions of dollars a year.

The FX Trader position is an incredibly important role at VBCE. In this sales role, you are the face of the company dealing with a multitude of transactions and interacting with our clients that put their trust in you. As a valued member of the VBCE team, you will help people with different products and services that we offer on a daily basis.

Job Description:

•	Work towards the achievement of sales target for foreign currency products and services by applying consultative sales and service principles, practices and techniques in order to originate new business with new and existing clients.
•	To develop and implement a rolling 3 to 6 month sales plan.
•	Carry out Foreign Exchange and Precious Metals orders.
•	Monitor live rates for clients
•	Problem solve inquiries and suggest the most appropriate solutions and best service options for clients
•	Willingness and ability to drive, and to be accountable for sales success, is essential.
•	Provide professional quality service to clients.  Accept purchase/sale orders in courteous, professional and knowledgeable manner.  
•	Resolves issues and reports any discrepancies to supervisor/director.
•	Provides input to development and achievement of team objectives

Job Requirements:

•	Broad knowledge and understanding of foreign currency products and services.
•	Excellent customer service skills.
•	Sales oriented, must develop a plan to prospect for new business
•	Participate in networking and trade show events
•	Goal and achievement orientated.
•	Exceptional telephone and communication skills.
•	Knowledge and understanding of industry regulations and standards.
•	Analytical and problem solving skills
•	Resourceful, patient and resilient.  Self-motivated with ability to work independently.





Retail FX Trader 