Retail

  • Does VBCE accept credit cards as a method of payment?
    VBCE does not accept payment via credit card. Customers can pay with cash, debit card (Canadian banks only), or bank draft payable to VBCE.
  • Does VBCE accept debit card as a method of payment?
    Yes, note that debit cards have a daily transaction limit; please ensure your limit is above your payment requirements.
  • Does VBCE have service fees on top of their rates?
    VBCE does not charge extra service fees on top of the posted exchange rates.
  • Does VBCE cash Traveller's cheques (Canadian or Foreign) ?
    VBCE does not cash Traveller's cheques of any currency.
  • Does VBCE accept foreign drafts for exchange?
    VBCE is not able to accept any foreign drafts because of strict compliance regimes around the world. We are able to receive electronic transfers in many foreign currencies. Please contact us for the currencies available and banking details.
  • Does VBCE accept 3rd party CAD cheques?
    VBCE does not accept 3rd party CAD cheques.
  • Does VBCE offer same currency wire transfers? (Eg. Can I send a USD wire and pay with USD funds?)
    If you wish to pay with the same currency that you are sending, VBCE will charge a 2% fee plus applicable wire fees.
  • Does VBCE buy back outmoded foreign bank notes?
    There are a selection of outmoded bank notes that VBCE may buy at a discounted rate. Please call us to inquire. Please note, VBCE does not buy Euro Legacy Currencies.
  • Does VBCE buy or sell foreign coins?
    VBCE does not buy or sell foreign coins.
  • Does VBCE offer shipping or storage services for precious metals?
    VBCE does not provide shipping or storage services for precious metals. Should you require shipping, please contact our sister company Border Gold at 604-535-3287 or at www.bordergold.com
  • Can I book a rate in advance for precious metals?
    VBCE operates on a live pricing system. At this time, we do not permit advanced bookings for precious metals due to market volatility. The final price will be set when you come in to make your purchase.
  • Does VBCE buy gold or silver jewelry?
    VBCE does not buy jewelry. Please contact our sister company Border Gold at 604-535-3287 or www.bordergold.com
  • Is VBCE open on the weekends?
    Our Richmond and Granville branches are open on Saturday from 10am - 4pm PT. Burnaby Metrotown branch is open Saturdays 10am - 5pm, Sunday 11am - 5pm
  • Do I need to provide identification when I transact with VBCE?
    If you are exchanging banknotes equal to or in excess of $2,000 CAD, government issued picture identification is required.
  • What if I am a Quebec resident?
    If you are a Quebec resident, you can still conduct face to face transactions at one of our branches. If you are in Quebec at the time of the transaction, unfortunately we are not able to complete a transaction with you as we are not registered in the province Quebec.
  • VBCE COVID-19 Safety Plan
    Last Updated December 16, 2020 Daily health check required before the start of the day Mask requirements Masks are now required for everyone in all public indoor settings and workplaces. • The one exception is staff may remove their mask when sitting at their desk however must put it back on as soon as they get up and walk away from their desk. October 1, 2020 VBCE will continue to manage the health and safety of employees in the workplace following guidance from Health Canada. Everyone has a role to play, understanding how to stay safe will aid in the prevention and spread of this virus. If at anytime you are unsure about your health condition, seek a health assessment. A health assessment includes calling 8-1-1, or a primary care provider like a physician or nurse practitioner. If a health assessment is required, you should not return to work until COVID-19 has been excluded and your symptoms have RESOLVED. Key Symptoms of COVID-19 • Fever • Chills • Cough or worsening of chronic cough • Shortness of breath • Loss of sense of smell or taste • Diarrhea • Nausea and vomiting Illness Protocol General Illness - If you are experiencing symptoms of general illness you should stay home for 24 hours from when the symptom started. If the symptom RESOLVES, you may return to work when you feel well enough. If the symptom persists or worsens, seek a health assessment. COVID-19 Concerns - If you are sick or caring for someone who’s sick, experiencing COVID-19 symptoms, contact your local public health authority and isolate yourself at home for 14 days to avoid spreading it to others. Seek a health assessment right away, a health assessment includes calling 8-1-1, or a primary care provider like a physician or nurse practitioner. If a health assessment is required, you should not return to work until COVID-19 has been excluded and your symptoms have RESOLVED. • If the COVID-19 test is positive, you should stay home until you are told by public health to end self isolation. In most cases this is 14 days after the onset of symptoms. • If the COVID-19 test is negative, you can return to work once symptoms have improved and you feel well enough. Symptoms of common respiratory illness can persist for a week or more. Re-testing is not needed unless you develop a new illness. COVID-19 Exposure If you have been exposed to someone who has been confirmed with COVID-19 you should call 8-1-1 and inform the health practitioner right away. The 8-1-1 nurse will inform you of next steps and protocol if required. If cleared by a health practitioner you may return to work, if not cleared please follow a health practitioners’ protocol and inform HR Manager Eric Low. Hygiene Proper hygiene can help reduce the risk of infection or spreading infection to others: • Wash your hands often with soap and water for at least 20 seconds • Use alcohol-based hand sanitizer • Cough or sneeze into a tissue or the bend of your arm (not into your hands). • Dispose of any tissues you have used as soon as possible in a lined waste basket and wash your hands afterwards • Avoid touching your eyes, nose, or mouth with unwashed hands • Wear a face mask (VBCE has provided all employees with reusable face masks) Cleaning often and regularly will help reduce the risk of infection or spreading infection to others: • Floors • Counter surfaces • Desks • Keyboards • Electronics • Telephones • Door handles • Washrooms Any illnesses will be handled on a case by case basis. VBCE will continue to monitor information provided by Health Canada and will announce further precautions as needed. Do your part in helping to keep the VBCE workplace environment safe!

    Corporate

  • How do I set up a corporate account?
    To set up a corporate account, please fill out the corporate account application form and return it via fax at 604-685-7923 or email info@vbce.ca along with a copy of your incorporation papers. Once received, a corporate account manager will contact you to complete the set-up process. If you have any questions or to further inquire please call the trading desk at 604-685-1008.
  • How long does it take to open a corporate account?
    The process for setting up a corporate account is simple. Once we receive the completed application form, an account manager will call you shortly after (usually that day or next business day) to complete the set-up process. It likely takes anywhere from 1 -3 business days to complete the set-up.
  • Do I need to set-up a corporate account in order to transact on behalf of my business?
    Yes, VBCE is required by law to have a completed service agreement and a copy of incorporation papers for all businesses that wish to transact with us. For further information regarding this, please refer to the Fintrac website.
  • Does VBCE accept company cheques?
    Clients with business accounts may use business cheques at VBCE's discretion. Please complete the corporate account application and an account manager will contact you to discuss settlement methods.
  • Does VBCE offer same day wire transfers? How long will it take my wire transfer to reach its destination?
    Yes, VBCE can offer same day wire transfers. Please inquire. It usually takes same day to 3 business days for the wire to reach its destination.
  • Does VBCE offer delivery service?
    Yes, VBCE offers same day delivery to your business within the Lower Mainland provided orders are received by 10:30am PT.
  • Can I transfer funds directly from my business bank account to VBCE and vice versa?
    There are a few financial institutions that VBCE can provide electronic funds transfers (EFT) with. Please inquire at 604-685-1008 to see if your institution qualifies. VBCE also offers a pre-authorized debit option at its discretion. This involves VBCE directly withdrawing or crediting your accounts, as per your authorization.
  • What if I am a Quebec client?
    If you are in Quebec at the time of the transaction, unfortunately we are not able to complete a transaction with you as we are not registered in the province Quebec. If you are a Quebec client, you can still conduct face to face transactions at one of our branches.