Privacy Policy

Your privacy is important to us

VBCE will protect your privacy, and in particular your personal information, in accordance with the 10 Principles of Privacy which have been established by the Government of Canada. Personal information is information about an identifiable individual. It includes information such as your name, address, telephone number, email address, and information related to your financial transactions with VBCE.

VBCE will only collect, use and disclose your personal information with your knowledge and consent unless as required by law.

VBCE does not share, trade, sell or in any way disclose your personal information without your consent unless required by law.

VBCE does not share non-public personal information with any non-affiliated third-party, except as necessary to process or as permitted by law. Our affiliates and outside service providers with whom we share information are legally bound not to disclose the information in any manner, unless permitted by law or other governmental process. We restrict access to your personal information to those employees who need to know the information to provide our services to you and the issuers we represent.

Website Privacy Policy

Type of website: Business services Effective date: 1st day of November, 2025

www.vbce.ca (the "Site") is owned and operated by Vancouver Bullion & Currency Exchange (VBCE). VBCE can be contacted at:

info@vbce.ca (604) 685-1008 800 W. Pender Street Vancouver BC V6C 2V6

Purpose The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

The personal data we will collect; Use of collected data; Who has access to the data collected; The rights of Site users; and The Site's cookie policy. This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent By using our Site users agree that they consent to:

The conditions set out in this Privacy Policy; and The collection, use, and retention of the data listed in this Privacy Policy. Personal Data We Collect We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically When you visit and use our Site, we may automatically collect and store the following information:

IP address; Location; Hardware and software details; Clicked links; and Content viewed. Data Collected in a Non-Automatic Way We may also collect the following data when you perform certain functions on our Site:

First and last name; Email address; Phone number; Volume of transactions; Job title; Currency for exchange; and Need or purpose of exchange. This data may be collected using the following methods:

Filling in an inquiry form. How We Use Personal Data Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

Connect with people interested in our services. The data we collect when the user performs certain functions may be used for the following purposes:

Our trader team follows up with an email or phone call when a form is submitted; We review attribution of website leads from organic and paid website traffic. Who We Share Personal Data With Employees We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures We will not sell or share your data with other third parties, except in the following cases:

If the law requires it; If it is required for any legal proceeding; To prove or protect our legal rights; and To buyers or potential buyers of this company in the event that we seek to sell the company. If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data We use SSL for website security. Our employees and agency partners are under confidential agreements for their employment or contract.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Children We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our team with the subject line: personal data privacy inquiry: info@vbce.ca

Cookie Policy A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

Functional cookies Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits; Analytical cookies Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc; Targeting cookies Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you; and Third-Party Cookies Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes: Monitor user preferences to tailor advertisements around their interests. Modifications This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information If you have any questions, concerns or complaints, you can contact our team, at:

info@vbce.ca (604) 685-1008 800 W. Pender Street Vancouver BC V6C 2V6